Support

We’re here to help you earn

Get the answers you need fast. Browse the documentation, open a support ticket, or watch a live demo — whatever gets you back to monetizing your traffic.

Browse Documentation Open a Ticket
  • 2,000+ site owners
  • Replies within 1 business day
  • Since 2017

Pick the support channel that fits

Most questions are answered in the docs — but our team and live demos are right here when you need them.

  • Documentation

    Step-by-step guides, setup walkthroughs and answers to the questions we hear most. The fastest way to a fix.

    Browse the docs

  • Help Desk & Tickets

    Stuck on something the docs don’t cover? Open a ticket from your member account and our team will take a look.

    Open a ticket

  • Live Demos

    See WP Safelink running before you buy — countdown pages, AdLinkFly flow and a full movie-download site.

    Open the live demo

  • Email Us

    Pre-sales questions, billing or licensing? Drop us a line at admin@themeson.com and we’ll get back to you.

    admin@themeson.com

WP Safelink setup wizard — run this before contacting support

Before you contact us

Three quick checks that fix most issues

Nine out of ten support tickets are solved by one of these. Try them first — you’ll usually be back up and running in minutes.

  1. Run the setup wizard — it configures licensing, URLs and templates correctly in 4 steps.

  2. Confirm ionCube Loader 14.0.0+ and PHP 8.3+ are active on your server.

  3. Clear your cache (page cache, object cache and CDN) after any settings change.

Still stuck? Open a ticket with your domain, plugin version and a screenshot of the issue — we typically reply within one business day.

See the full troubleshooting guide

Still need a hand?

Search the docs for an instant answer, or open a ticket and our team will help you get earning again.

Browse Documentation Open a Ticket